Shipping policy

This Shipping Policy governs all orders placed with our store. It covers order processing, shipping methods, delivery timeframes, shipping fees, tracking, customs duties, lost/damaged parcel compensation, and regional shipping rules. By placing an order, you agree to the terms below.

1. Order Processing & Handling Time

All orders are processed within 1–3 business days after payment confirmation. We do not process or ship orders on weekends and public holidays.
Orders with personalized/customized items require an additional 2–5 business days for production before shipment. You will receive a confirmation email once your order is processed and dispatched.
We reserve the right to cancel or delay orders in cases of incorrect customer information, abnormal order volume, inventory shortages, or payment verification issues. We will contact you via email for further confirmation.

2. Shipping Methods & Delivery Time

We provide standard international shipping services to most countries and regions worldwide. Delivery times are estimated and not guaranteed, excluding customs clearance delays and remote logistics delays.
  • Standard Shipping: 7–15 business days for mainstream European and American countries; 10–20 business days for other international regions.
  • Expedited Shipping (optional): 4–8 business days for eligible regions, with extra shipping fees applied at checkout.
Please note: Peak seasons (holidays, sales promotions) may cause 3–7 days of extra delivery delays due to carrier congestion.

3. Shipping Fees & Free Shipping Rules

Shipping fees are calculated based on item weight, package size, and destination country, displayed automatically at checkout before payment.
We offer free standard shipping for orders that meet the minimum spending threshold specified on our store page. Free shipping does not apply to expedited services, remote area surcharges, or oversized/overweight goods.
Additional remote area surcharges may apply for remote territories, islands, and non-mainland regions, which will be borne by the customer if applicable.

4. Order Tracking

Once your order ships, you will receive a dispatch email containing a unique tracking number and tracking link. Tracking information is updated within 24–48 hours after the parcel leaves our warehouse.
If tracking status stops updating for over 5 business days, please contact our customer support at zaisersignorelli9823@outlook.com for assistance.

5. Customs, Duties & Taxes

All international shipments may be subject to customs inspection, import duties, VAT, and local handling fees in the destination country. These additional charges are the buyer’s responsibility.
For EU shipments, in compliance with the latest EU customs regulations, all imported goods may incur applicable taxes and duties starting from July 2026. Customers shall settle relevant fees to complete customs clearance and receive packages.
We do not mark orders as “gifts” or declare lower values to avoid customs duties, in order to comply with international trade laws and customs regulations.

6. Undeliverable & Returned Shipments

Packages returned to us due to customer reasons (refusal to pay duties, incorrect address, unsuccessful delivery pickup, unclaimed parcel) will require the customer to bear the return shipping cost and re-delivery fee. No free re-shipping is provided for such cases.
If the package is undeliverable due to our shipping error or wrong item delivery, we will arrange free re-delivery or full refund according to your preference.

7. Lost & Damaged Parcels

Lost parcels: We initiate a logistics investigation for parcels with no tracking updates for 15 business days or confirmed lost by the carrier. Verified lost packages support full refund or free re-delivery.
Damaged/defective items in transit: Please inspect your order upon receipt. Take photos of the damaged package and items, then contact us within 48 hours of delivery. We will verify the issue and arrange replacement or refund.
We do not compensate for minor packaging wear caused by normal logistics transportation without item damage.

8. Shipping Restrictions & Prohibited Items

We reserve the right to refuse shipping to high-risk countries/regions with strict customs policies or frequent logistics risks. The following items have shipping restrictions and cannot be shipped normally:
  • Hazardous materials, flammable liquids, and compressed gases
  • Perishable goods requiring temperature control
  • Items prohibited by international aviation and local customs regulations

9. EU Special Shipping Provision

Combined with the EU 14-day cooling-off period return policy, all EU orders comply with local consumer protection laws. For EU customers, you have the right to cancel or return orders within 14 days for any reason, while complying with our return condition standards (unused, tagged, original packaging).

10. Customer Support

For any shipping-related questions, including delivery delays, tracking exceptions, customs issues, and parcel disputes, please contact our support team via email: zaisersignorelli9823@outlook.com. We will respond within 24 business hours.
This shipping policy is subject to occasional updates without prior notice. The latest version shall prevail.